Terms & Conditions

Welcome to Twylla. By using our website and placing an order with us, you agree to the following terms and conditions. We’ve kept them simple and transparent so you know exactly what to expect while shopping with us.

Twylla may update or revise these terms from time to time whenever needed. By continuing to use our website, you agree to the latest version of these terms.

We always try our best to present our products as accurately as possible, including colours, fabrics, prints, and details. However, slight differences may occur due to:

These small differences are a normal part of online shopping and fabric-based products, and they are not considered defects.

All prices displayed on the website are subject to change without prior notice. We may revise pricing, update product information, or discontinue styles when required.

We reserve the right to accept, decline, or cancel an order in certain situations, such as:

If an order is cancelled after payment has been made, the amount will be refunded accordingly.

At Twylla, many of our pieces are made on order and may also include customisations such as size or length changes. We kindly ask customers to confirm all such details carefully before the order is processed.

Once confirmed, customised or made-to-order pieces cannot be cancelled, returned, or exchanged, except in the case of a genuine issue from our side.

All content on this website, including images, product photos, text, logo, branding, and designs, belongs to Twylla and may not be copied, used, or reproduced without permission.

We do our best to dispatch orders within the expected timeframe. However, delivery timelines are estimates and may sometimes vary due to courier delays, weather conditions, holidays, or other factors beyond our control.

Once an order has been dispatched, Twylla is not responsible for delays caused by the shipping partner.

If you have any questions before placing an order, feel free to contact us. We’re always happy to help with product details, sizing guidance, and order-related queries.