Shipping & Delivery

Thank you for shopping with Twylla. We take great care in packing and dispatching every order with attention and love.

All orders are processed within 2–5 working days unless mentioned otherwise on the product page.

For made-to-order, customised, or pre-order styles, processing may take longer.

Once dispatched, delivery timelines may vary depending on your location.

Please note that delivery timelines are only estimates and may occasionally be delayed due to courier issues, weather conditions, public holidays, or other unforeseen circumstances.

Shipping charges, if applicable, will be calculated at checkout.

Once your order is shipped, tracking details will be shared with you through the contact details provided while placing the order.

Please ensure that your shipping address and phone number are entered correctly at checkout.

Twylla will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

For international shipments, customs duties, taxes, or import charges (if any) must be borne by the customer, as per the destination country’s regulations.

For any shipping-related queries, feel free to contact us through our Contact page or Instagram.